Frequently Asked Questions
What is the cost of an emergency exam and what does it include?
The emergency service at Metropolitan Veterinary Hospital is open 24 hours a day, 7 days a week. The cost for the emergency exam is $99.00. This fee covers the examination and evaluation of your pet’s condition. During the exam, the doctor will give you an estimate for any further testing or procedures that are needed and recommended. Payment is due when services are rendered. Cash, check, money order and credit card (Visa, Mastercard, American Express and Discover) are accepted.
How do I know if my pet is having an emergency?
Without seeing your pet, we are unable to say if it is an emergency or not. If you are concerned at all, please call and bring your pet in through our emergency service. We always have emergency doctors available.
My pet has ingested something that may be poisonous. What should I do?
If you are concerned, bring your pet into our 24-hour emergency service. If you choose not to come in, we recommend you call Animal Poison Control at 800-213-6680. A veterinarian that specializes in toxicity will make further recommendations, including if you should bring your pet in for emergency service. If you are prompted to by Poison Control to bring your pet in to us, please call 330-666-2976.
Why can’t I get advice over the telephone when I call in?
We cannot give medical advice over the phone because it is impossible to diagnosis your pet without examining them first. It would be negligible on our part to give advice without first having all possible information.
How can I order Science Diet dog food from the hospital?
Please call 330-666-2976 to place an order for Science Diet with a receptionist. Orders placed by Wednesday at noon will arrive on Thursday afternoon. We can order more than 50 different types of Science Diet dog food, so please call for pricing and types.
My pet is hospitalized. When can I visit?
The hospital’s visiting hours are between 10 a.m. and 7 p.m. Visitation will take place in an exam room when practical. Visitors are asked to limit their visit to 30 minutes. All patients, except those in isolation, will be allowed visitors unless otherwise noted by the attending veterinarian.
My pet is hospitalized. When can I call for updates?
The doctors and staff of Metropolitan Veterinary Hospital appreciate that you have entrusted us with the care of one of your family members. We take this responsibility very seriously and have prepared the following guidelines to help you navigate the lines of communication in our hospital.
- The practice that is in charge of your pet’s care will provide ALL communication with you about your pet’s condition, the current status of your bill, release times, etc.
- If your veterinarian's office is an associated general practice, you can check with that office for updates on your pet or ask the Metropolitan Veterinary Hospital receptionist to check for an update in the computer.
- All of the in-house practices: Surgery, Neurology, Internal Medicine, Cardiology, Exotics, Radioactive Iodine Therapy, etc., have their own receptionists and will inform you of communication procedures at the time of admission to the hospital.
- If your pet was admitted by the Emergency Service, the Emergency Doctors will be available for updates and questions until your pet is released or transferred to another service in our hospital. If your pet is transferred to another practice in our hospital, that practice will explain their system of communication to you.
Thank you for your cooperation — with your help we can continue to strive to give our patients and their families the best veterinary care!
Can I bring in my pet’s bedding when they’re in the hospital?
We discourage owners from bringing in blankets or toys from home. We do our best to make sure your pet is comfortable and provide bedding for them.
Making the decision to have your pet euthanized can be very difficult. Knowing that, we want you to be fully informed about the process ...
Euthanasia is a very humane and painless way to help those pets who are terminally ill and no longer able to be comfortably managed at home. Euthanasia involves an intravenous (IV) injection of a drug that acts as an overdose of anesthesia. This will stop your pet’s heart. With the exception of the initial placement of the needle or IV catheter, the process is painless and fast, with your pet passing away quickly (typically within 15-30 seconds after the injection is given). Even after your pet’s heart has stopped, occasionally it may still appear is if your pet is breathing or that his or her muscles are moving — these are normal reactions of the body after passing away and can be expected. Additionally, your pet may lose control of their bowels or bladder after passing away, which is also a normal response of the body as it relaxes. It is also to be expected that your pet’s eyes will not close after they are deceased.
When you come to the hospital, there will be a series of questions you will need to answer regarding your pet. On presentation, the receptionists will need to know if you would like to have your pet examined prior to euthanasia or if you are coming in for euthanasia only. If you would like to have your pet examined and to speak with a doctor to discuss your pet’s condition prior to euthanasia, your pet will be evaluated and placed into an exam room for further evaluation — incurring an emergency fee of $89. If you present for euthanasia only, the receptionists will then ask you to complete a form with questions regarding the euthanasia process and the care of your pet’s remains. Questions to consider prior to coming in for euthanasia include:
Do I want to be with my pet for the euthanasia?
This is a very personal question and there is no right or wrong answer. One of our technicians will place a catheter in your pet’s leg to make the process as easy and painless as possible for both you and your pet. You will be placed in an exam room and can visit with your pet for as long as you like prior to proceeding with the euthanasia. Please let our staff know if you would like to visit after catheter placement and when you are ready to proceed with the euthanasia.
Has my pet bitten anyone within the past 14 days?
While this may seem like an odd question, it is important for us to know prior to euthanizing your pet due to human health concerns of rabies vs. infectious diseases.
Do I want a post-mortem examination performed on my pet?
If you are an established client of the hospital or one of our affiliated doctors, you have the option of having a post-mortem examination (similar to an autopsy for humans) performed on your pet. Some people elect to pursue this option if their pet has developed a sudden illness with no known cause. A post-mortem examination will allow us to better assess your pet’s organ systems to look for abnormalities that may point to why your pet became ill. Unfortunately, we do not always find an answer for the illness even with a post-mortem examination. If you are presenting for euthanasia only and are not a current client of our hospital and you would like to have an autopsy of your pet performed, you will be referred to The Ohio State University Veterinary Teaching Hospital for post-mortem examination. A fee may be charged for having the post-mortem examination performed — please ask the front desk for further information.
How do I want to take care of my pet’s remains?
There are several options available for the care of your pet’s body following euthanasia:
- Return of remains for personal disposition — your pet’s body will be returned to you for burial at home.
- Perform common burial/cremation — your pet will be buried or cremated (as per your wishes) with other dogs and cats and you will not have a private grave or receive the ashes of your pet back.
- Perform individual cremation — your pet will be cremated individually and you will receive his or her ashes back. We work with reputable services that guarantee that the ashes you receive are from your pet.
- Hold remains for 3 days, pending my decision — if you are unsure how you would like to care for your pet’s remains, we can hold their body for up to 3 days. Call us when you have made a decision and we will may make the appropriate arrangements.
We work with several local pet cemeteries and funeral homes that perform the burials and cremations for our hospital. All of the organizations are reputable and handle your pet’s remains with care. The receptionist will present you with a list to choose from (specialty practices make their own arrangements). Cremations and burials are additional fees to the initial euthanasia fee.
Please let us know if you have any additional questions or concerns regarding the euthanasia process or would like information on bereavement groups.