Please check to see if your internet browser is up-to-date. If the error continues, please reach to our software specialist at 330-666-2976 or [email protected]
Yes, go to the Patient Referrals tab, click on Edit, and update the form with any additional information. Once the referral has been resubmitted, we will be notified of the update.
Yes! You can attach multiple PDFs and/or dicom images/studies; however, each must be added one at a time.
Yes! You can attach and upload PDF records and/or dicom image/study from your computer.
Open the patients record by clicking on Show, go to Refer Patient, then go directly to Step 5 on the Refer Patient window. Complete required information designated by an “*” and click on Submit when finished.
How do I submit a referral through the portal for a client/patient that has not been seen at Metro before?
Click on Refer Patient then go directly to step 5 to complete the form in its entirety and click on Submit when finished.
Please give us a call at 330-666-2976, we can fax or email the patient’s medical record(s) to you.
Patient records are viewable on the portal for six months from first upload from our PMS.
Unfortunately, no. This option is not available at this time.
Definitely. On the document you want to download or print, click on Open. When the PDF opens, click on either the download button or print button in the upper left-hand corner of the document window.
Please give us a call at 330-666-2976, so we can ensure the document is available and can send it to you.
The portal syncs with our practice management software throughout the day. Once the patient update/report is completed, it will upload to the portal at the next sync.
You can change your clinic’s notifications under the Profile & Settings tab. Under Notification settings, toggle off the notification you wish to no longer receive.
Notifications can be set to receive updates via fax, email, and/or view on portal only. These settings can be changed under the Notification settings in the Profile & Settings tab.
No, the portal communicates at the practice level, so there is one username and password for your clinic.
Please enter in your username that was provided in the welcome letter or patient update email and enter password: temppassword. If this does not work, please email [email protected] for password reset.
Please email [email protected] for your username and/or password reset. We will resend the welcome letter with your clinic’s username and reset your password to temppassword.